FAQ

Do you ship worldwide?
Yes, we do we operate globally and ship internationally to most regions


How long will my order take to deliver?

Please note that due to high volume of orders, we take 5-7 business days to process all orders. An email with tracking information will be emailed to you once your order is dispatched.


For the US citizens, your order will take between 7 to 21 days to arrive at your doorstep once your order is dispatched.

Worldwide the shipping varies between 10-35 days in Europe, outside Europe often 20-35 days but it could be up to 60 days in rare cases.

Depending on your shipping address, the table below will provide you an estimated shipping time, upon dispatch.

Country/Region
Estimated Shipping Time
USA
7-21 business days
UK & Canada
10-21 business days
Europe
10-35 business days
Australia
7-21 business days
New Zealand
10-21 business days
Other parts of the world  10-60 business days

 

 

What are my payment options

We accept payments by Visa, Mastercard, American Express and PayPal.


How secure is your site?

Built in with SSL-level certification from industry experts, you can rest assured that your information is safe with us.


Where is my order?

You will receive an email with tracking information once your order has been dispatched. This can take between 3 to 5 business days after we receive your order.

I messed up my delivery address, what do I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.

Can i change of address after receiving confirmation of shipping?

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

 

How do I track my parcel?
You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website http://survivalsupply.aftership.com/. Please allow 2-5 days for the tracking code to update and show the status of your order.


Can I return or exchange an item?
We offer a 30-day full refund policy. If you're not pleased with your item - send it back for a money-back guarantee.

 
I don’t like my item, can I return it?
Returns are accepted as long as they do not exceed 30 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**Promotional/sale items are not eligible for returns

Will you refund me the shipping costs?
Depending on the item and reason, refunds are available to those who qualify

Can I return the item and change it with something else?
Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you

Refunds & Cancellations

What is your refund policy?
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:
Exclusions apply to promotional (free) items.


Request(s) for returns are accepted within 30 days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.

I have changed my mind about my item, what do I do?

If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase
Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase.


The return fee will solely be rendered by the buyer
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm


The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.


Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.


Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

How long refunds take?
Refunds may take up to 14 working days, depending on the system you used to pay with.
I still have yet to receive my refund?
Please notify us immediately via email should you have not received it after 14 working days and we would help sort something out for you.

Damaged Items
-What do I do if I have received a damaged item?
If you have received a damaged item, please let us know immediately and you would be given a choice for us to reship you a replacement item.

Can I return a damaged item?
Unfortunately, we do not accept any returns for damaged items at this time. However, a reshipment option is available should you wish to avail this option.
**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons




Where will my order be shipped from?

We have fulfillment centers across the globe located in the US, Europe and Asia. Depending on your location and stock availability your item will be shipped from the nearest warehouse. If an item is out of stock, we normally ship your item from the next closest location keeping in mind the strict delivery deadlines. 

Remember that SurvivalSupplyZone.com mission to help you find the best deal at the best price so you'll be ready and prepare for what is coming