FAQ

Do you ship worldwide?
Yes, we do we operate globally and ship internationally to most regions


How long will my order take to deliver
For the US citizens, your order will take between 10 to 20 days to arrive at your doorstep once your order is dispatched. Worldwide the shipping varies between 10-30 days in Europe, outside Europe often 20-35 days but it could be up to 60 days in rare cases. You will receive tracking information of your parcel by email between 3 to 5 days business days of ordering.


What are my payment options
We accept payments by Visa, Mastercard, American Express and PayPal.


How secure is your site?

Built in with SSL-level certification from industry experts, you can rest assured that your information is safe with us.


Where is my order?

You will receive an email with tracking information once your order has been dispatched. This can take between 3 to 5 business days after we receive your order.


How do I track my parcel?
You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website http://survivalsupply.aftership.com/. Please allow 2-5 days for the tracking code to update and show the status of your order.


Can I return or exchange an item?
We offer a 30-day full refund policy. If you're not pleased with your item - send it back for a money-back guarantee.

 

Where will my order be shipped from?
We have fulfillment centers across the globe located in the US, Europe and Asia. Depending on your location and stock availability your item will be shipped from the nearest warehouse. If an item is out of stock, we normally shipped your item from the next closest location keeping in mind the strict delivery deadlines.

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